What is the point of calling and being on the phone with a csr for over an hour everytime you call and they can’t find the solution either. Plan to set aside the majority of your afternoon of you need to call for help. Between hold time and the car trying to figure out what the issue is, plan on being in the phone at least an hour every single time you call. I’m so tired of every single week when my paystub is available to view, ADP say “we apologize there is an issue, please check back later” because the server can’t handle the traffic. If you want to play ball with big companies, start reinforcing your infrastructure/servers. If my company failed week after week, never addressing the issue.
- Just an all around awful company, and I hope my company dumps this useless, trash ass service soon and goes with one who can service our needs, because ADP sure as hell isn’t.
- I am at risk of LOSING my insurance because ADP is saying my SSN, and name are not in the system.
- The ADP customer reps are friendly but sometimes do not know what to do.
- Then, we averaged the ratings on a 5-star scale, wherein an average of 4+ stars is ideal.
If you are expanding your business, you can consult with specialists on workforce optimization and get merger and acquisition support. It even provides business expansion tax registration services. ADP TotalSource is an all-inclusive package of payroll and HR solutions, which means you get plenty of value for your money.
They make it way more complicated then it should be. You have to have a Bachelors degree in ADP in order to use the system properly. The ADP customer reps are friendly but sometimes do not know what to do.
Apart from HR administration, ADP also got a perfect mark for this criterion since it offers everything that we’re looking for, including basic and customizable reports. More importantly, ADP TotalSource is certified by both the IRS and ESAC, which evaluates PEOs on strict criteria for business practices and financial reliability. According to ESAC, only around 9% of PEOs are ESAC-certified as of this writing. Their system has crashed with my company ONCE AGAIN AND THEY DON’T HAVE A PHONE NUMBER WHERE YOU CAN TALK TO ANYONE!! Just an all around awful company, and I hope my company dumps this useless, trash ass service soon and goes with one who can service our needs, because ADP sure as hell isn’t.
ADP TotalSource is a professional employer organization (PEO) service offered by ADP, a well-known provider of human capital management (HCM) solutions. As a PEO, ADP will serve as a co-employer, enabling it to handle day-to-day human resources (HR) tasks for you so you can https://adprun.net/adp-prepaid-mastercard-for-parking-and-transit/ focus more on growing your business. Customer service and their knowledge to help fix issues is nonexistent. While on cobrowse with the rep that should be knowledgeable on the system I was also scanning through the bridge, only to find out the CSR was doing the same thing.
Help your people make the most of their benefits
ADP also comes with a time and attendance tool. Both of these tools, however, are paid add-ons, pulling down ADP’s score for this criterion. Health Savings Accounts (HSAs) allow individuals who are covered by an HSA-compatible health plan, including HDHPs, to save money to pay for eligible medical expenses on a tax-free basis. The Beniversal Card ensures funds can be conveniently accessed at qualified mass transit and parking merchants accepting Debit Mastercard. ADP TotalSource takes on many of the standard HR tasks like ensuring workplace compliance, processing and auditing payroll, administering unemployment claims, and managing paid time off (PTO).
Simplify your enrollment, contributions, and payments
The overseas people have made more errors in my payroll than I had to begin with. My company is stubborn and refuses to switch to another product but if it was up to me I’d be gone in a heartbeat. CAN NOT BE COMPLIANT WITH MINNESOTA PAYSTUB REQUIREMENTS. The transfer to workforce now has been extremely difficult.
ADP TotalSource Expert Score
I have been trying to log in, after my new employer gave me access to the business ADP. I was going to get my first 2 pay stubs in order to reapply for health insurance. I am at risk of LOSING my insurance because ADP is saying my SSN, and name are not in the system. I have used ADP before, so I know I exist there.
Given that it offers employer liability insurance, online and offboarding support, training and development tools, and competitive benefits in all 50 states, it got a perfect score for this criterion. COBRA coverage allows qualified beneficiaries the right to maintain group health benefits when coverage would otherwise be lost due to a qualifying event. However, navigating the complex IRS and DOL requirements can be daunting. We take the burden away and provide you with peace of mind through a compliant, no worry COBRA solution. We also offer Direct Billing Services for employers who need a solution outside of payroll deductions to collect premiums or other payments from employees.
Pick another company to manage your payroll. The transition and follow up service under ADP workforce now has been a complete debacle. The team who sells you the service disappears after when you need help. Been with them 6 months and can’t wait to change.